For pharmacy and medicine

Every customer can read the label.

A customer picks up a medicine. The label is small. The warning is one line in print. A Deaf customer, a blind customer or a customer who finds reading hard may not be able to follow it.

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This page in sign language

For pharmacies, drugstore chains and medicine makers. International Sign for the global site; your national sign language on your country page. Signed by a Deaf creator, credited by name.

International Sign Captions + transcript ship with the video. Read this instead

The problem, in your words

The most important line is the smallest.

In plain words

A medicine label holds the warning, how to store the medicine and who to ask. It is printed small, in one written language. Some customers cannot see print. Some do not read the language well. Some are Deaf and sign first. Each of them may not be able to use the label as it is.

A label can be on the package, and still not be understood.

430 million people live with disabling hearing loss — projected to reach 700 million by 2050.

Receipt: WHO

What your pharmacy gets

The label, three ways.

  • Written

    A customer points a phone at the label. It opens in sign language, as audio or in easy words. The customer chooses.

  • A code at the counter

    A code on the shelf or at the counter opens the key lines for the products you choose, in the same three ways.

  • It reads. It does not advise.

    The label is read as it is written. We add no dose and no advice. For any question, the label points to the package and the pharmacist.

Point your phone at a place or a sign. It can come three ways: in sign language, as audio, or in easy words. You choose.

Receipt: access.place home page and /for/community, 4 October 2026

A recorded signed label does not replace the pharmacist. It helps a customer understand what is already printed, so the pharmacist's time goes to the questions only a person can answer.

What a label should say

Six lines on every label.

  1. What it is

    What happens. The name of the product and what kind of product it is, in small print.

    What changes. The name and the kind, read aloud and signed.

  2. Who it is for

    What happens. The people it is meant for, as the label says.

    What changes. The same line in easy words and in sign language.

  3. The warning

    What happens. The main safety line, often the smallest text.

    What changes. The warning first, large, read aloud and signed.

  4. How to store it

    What happens. Where to keep it, and whether to close it.

    What changes. The line in easy words and in sign language.

  5. When it ends

    What happens. A date after which it should not be used.

    What changes. The date read aloud, with the day and the month named.

  6. Where to ask

    What happens. The leaflet, or a pharmacist.

    What changes. A clear line that says to ask the pharmacist, signed and read aloud.

See it

What is this? A label, read and signed.

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A label, read aloud and signed

A short demonstration is being made. It uses a plain bottle with a label we write, and no brand. This is a demonstration. It does not replace the package or your pharmacist. Always follow the instructions on the package.

International Sign Captions + transcript ship with the video.

Our rules for medicine

What we do. What we do not do.

  • We read the label as written. We do not change it.
  • We give no dose, no age limit and no treatment advice.
  • We always point to the package and the pharmacist.
  • Our demonstrations use plain labels we write ourselves, with no brand.
  • Every signer is a real person, credited by name.

We hold nothing about you.

If you are watching, access.place holds nothing about you. Apps identify themselves with a key, not you, and what an app asked for, such as your coordinates or the text you photographed, is never written down.

Receipt: access.place privacy policy, updated 8 September 2026

A quick self-check

Can a customer read your label?

Six questions. Answer for your pharmacy today.

1. Does each label have a plain-words version for people who find reading hard?
2. Can a customer get the warning line in sign language?
3. Is there a code or a sign at the counter that opens the label in sign language, as audio or in easy words?
4. Can the pharmacist reach an interpreter or a video relay when needed?
5. Are leaflets also available in plain words?
6. Does the counter offer to read the label aloud?

Count your yes answers. Not sure counts as no. Nothing you choose here is saved or sent.

0 to 2 yes: Mostly reading
Most moments still rely on reading or hearing. Start with one, and open it to everyone first.
3 to 4 yes: A good base
You have a base. Pick the weakest moment and open it to everyone first.
5 to 6 yes: Strong
You have most of it. We would like to learn from what works for you.

Next step

Choose one label. We will build it with you.

Talk to us

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